Supported Cancellation Policies
Holidu supports 3 cancellation policies:
Strict: STRICT: 30% penalty until 30 days before check-inFirm
FIRM: free cancellation until 30 days before check-in
Moderate
→ only existing properties can still have it, not offered to new properties MODERATE: free cancellation until 14 days before check-in
New Cancellation policies added in July 2023:
FLEXIBLE_1D: free cancellation until 1 day before check-in
FLEXIBLE_5D:
Firm_30D_7D:
free cancellation until 30 days before check-in
50% penalty less than 30 days, but 7 days before check-in
100% penalty less than 7 days before check-in
Cancellation Periods
These are the periods for the supported cancellation policies.
| Code Block |
|---|
|
[
{
"type": "BOOKING",
"unit": "DAYS",
"offset": 0,
"cutoffTime": null,
"penaltyFee": null,
"refundPercent": 70
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -30,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 0
}
] |
Policy name | Description | Periods |
|---|
StrictSTRICT | 30% penalty (70% refund) if the booking is cancelled at least 30 days before midnight of check-in date. 100% penalty (0% refund) if the booking is cancelled less than 30 days before midnight of check-in date.
| | Code Block |
|---|
| [
{
"type": "BOOKING",
"unit": "DAYS",
"offset": 0,
"cutoffTime": null,
"penaltyFee": null,
"refundPercent": 70
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -30,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 0
}
] |
|
Firm |
FIRM for new listings | 0% penalty (100% refund) if the booking is cancelled at least 30 days before midnight of check-in date. 100% penalty (0% refund) if the booking is cancelled less than 30 days before midnight of check-in date.
| | Code Block |
|---|
| [
{
"type": "BOOKING",
"unit": "DAYS",
"offset": 0,
"cutoffTime": null,
"penaltyFee": null,
"refundPercent": 100
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -30,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 0
}
] |
|
ModerateMODERATE | 0% penalty (100% refund) if the booking is cancelled at least 14 days before midnight of check-in date. 100% penalty (0% refund) if the booking is cancelled less than 14 days before midnight of check-in date.
| | Code Block |
|---|
| [
{
"type": "BOOKING",
"unit": "DAYS",
"offset": 0,
"cutoffTime": null,
"penaltyFee": null,
"refundPercent": 100
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -14,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 0
}
] |
|
FIRM_30D_7D | 0% penalty (100% refund) if the booking is cancelled at least 30 day before midnight of check-in date. 50% penalty (50% refund) if the booking is cancelled less than 30 days but more than 7 days before midnight of check-in date. 100% penalty (0% refund) if the booking is cancelled less than 7 days before midnight of check-in date.
| | Code Block |
|---|
| [
{
"type": "BOOKING",
"unit": "DAYS",
"offset": 0,
"cutoffTime": null,
"penaltyFee": null,
"refundPercent": 100
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -30,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 50
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -7,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 0
}
] |
|
FLEXIBLE_5D | 0% penalty (100% refund) if the booking is cancelled at least 5 day before midnight of check-in date. 50% penalty (50% refund) if the booking is cancelled less than 5 day before midnight of check-in date.
| | Code Block |
|---|
| [
{
"type": "BOOKING",
"unit": "DAYS",
"offset": 0,
"cutoffTime": null,
"penaltyFee": null,
"refundPercent": 100
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -5,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 50
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": 0,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 0
}
] |
|
FLEXIBLE_1D | 0% penalty (100% refund) if the booking is cancelled at least 1 day before midnight of check-in date. 100% penalty (0% refund) if the booking is cancelled less than 1 day before midnight of check-in date.
| | Code Block |
|---|
| [
{
"type": "BOOKING",
"unit": "DAYS",
"offset": 0,
"cutoffTime": null,
"penaltyFee": null,
"refundPercent": 100
},
{
"type": "CHECKIN",
"unit": "DAYS",
"offset": -1,
"cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
"penaltyFee": null,
"refundPercent": 0
}
] |
|
Payment Policies
These are the payment policies for the supported cancellation policies.
Policy name | Payment Description | Payment Policies |
|---|
StrictSTRICT | 30% is charged at time of booking (if booking date is more than 35 days from the check-in date). This amount is charged in case of cancellation. The remaining 70% balance is charged 35 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 30 days before check-in with the 30% penalty applied. If booking date is less than 35 days from the check-in date, 100% is charged at time of booking. If the guest cancels between 35 and 30 days before check-in, then the 70% balance payment charged will be refunded.
| | Code Block |
|---|
| [
{
"unit": "DAYS",
"offset": 0,
"percentage": 30,
"referenceDate": "BOOKING_DATE"
},
{
"unit": "DAYS",
"offset": -35,
"percentage": 70,
"referenceDate": "CHECKIN"
}
] |
|
Firm |
FIRM for new listings | Nothing is charged at time of booking (if booking date is more than 35 days from the check-in date). 100% balance payment is charged 35 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 30 days before check-in without any penalty applied. If booking date is less than 35 days from the check-in date, 100% is charged at time of booking. If the guest cancels between 35 and 30 days before check-in, then the 100% balance payment charged will be refunded.
| | Code Block |
|---|
| [
{
"unit": "DAYS",
"offset": -35,
"percentage": 100,
"referenceDate": "CHECKIN"
}
] |
|
ModerateMODERATE | Nothing is charged at the time of booking (if booking date is more than 19 days from the check-in date). 100% balance payment is charged 19 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 14 days before check-in without any penalty applied. If booking date is less than 19 days from the check-in date, 100% is charged at time of booking. If the guest cancels between 19 and 14 days before check-in, then the 100% balance payment charged will be refunded.
| | Code Block |
|---|
| [
{
"unit": "DAYS",
"offset": -19,
"percentage": 100,
"referenceDate": "CHECKIN"
}
] |
|
FIRM_30D_7D | Nothing is charged at the time of booking (if booking date is more than 35 days from the check-in date). 50% balance payment is charged 35 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 30 days before check-in without any penalty applied. The remaining 50% balance is charged 12 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 7 days before check-in with the 50% penalty applied. If booking date is less than 35 days from the check-in date, 50% is charged at time of booking. If booking date is less than 12 days from the check-in date, 100% is charged at time of booking. If the guest cancels between 12 and 7 days before check-in, then the 50% balance payment charged will be refunded.
| | Code Block |
|---|
| [
{
"unit": "DAYS",
"offset": -35,
"percentage": 50,
"referenceDate": "CHECKIN"
},
{
"unit": "DAYS",
"offset": -12,
"percentage": 50,
"referenceDate": "CHECKIN"
}
] |
|
FLEXIBLE_5D | Nothing is charged at the time of booking (if booking date is more than 10 days from the check-in date). 100% balance payment is charged 10 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 5 days before check-in without any penalty applied. If booking date is less than 10 days from the check-in date, 100% is charged at time of booking. If the guest cancels between 10 and 5 days before check-in, then the 100% balance payment charged will be refunded.
| | Code Block |
|---|
| [
{
"unit": "DAYS",
"offset": -10,
"percentage": 100,
"referenceDate": "CHECKIN"
}
] |
|
FLEXIBLE_1D | Nothing is charged at the time of booking (if booking date is more than 6 days from the check-in date). 100% balance payment is charged 6 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 1 day before check-in without any penalty applied. If booking date is less than 6 days from the check-in date, 100% is charged at time of booking. If the guest cancels between 6 days and 1 day before check-in, then the 100% balance payment charged will be refunded.
| | Code Block |
|---|
| [
{
"unit": "DAYS",
"offset": -6,
"percentage": 100,
"referenceDate": "CHECKIN"
}
] |
|
Cancellation and Payment Timelines
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