Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

Supported Cancellation Policies

Bookiply supports 3 cancellation policies:

  • Strict: 30% penalty until 30 days before check-in

  • Firm: free cancellation until 30 days before check-in

  • Moderate: free cancellation until 14 days before check-in

Cancellation Periods

These are the periods for the supported cancellation policies.

[
    {
        "type": "BOOKING",
        "unit": "DAYS",
        "offset": 0,
        "cutoffTime": null,
        "penaltyFee": null,
        "refundPercent": 70
    },
    {
        "type": "CHECKIN",
        "unit": "DAYS",
        "offset": -30,
        "cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
        "penaltyFee": null,
        "refundPercent": 0
    }
]

Policy name

Description

Periods

Strict

  • 30% penalty (70% refund) if the booking is cancelled at least 30 days before midnight of check-in date.

  • 100% penalty (0% refund) if the booking is cancelled less than 30 days before midnight of check-in date.

[
    {
        "type": "BOOKING",
        "unit": "DAYS",
        "offset": 0,
        "cutoffTime": null,
        "penaltyFee": null,
        "refundPercent": 70
    },
    {
        "type": "CHECKIN",
        "unit": "DAYS",
        "offset": -30,
        "cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
        "penaltyFee": null,
        "refundPercent": 0
    }
]

Firm

  • 0% penalty (100% refund) if the booking is cancelled at least 30 days before midnight of check-in date.

  • 100% penalty (0% refund) if the booking is cancelled less than 30 days before midnight of check-in date.

[
    {
        "type": "BOOKING",
        "unit": "DAYS",
        "offset": 0,
        "cutoffTime": null,
        "penaltyFee": null,
        "refundPercent": 100
    },
    {
        "type": "CHECKIN",
        "unit": "DAYS",
        "offset": -30,
        "cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
        "penaltyFee": null,
        "refundPercent": 0
    }
]

Moderate

  • 0% penalty (100% refund) if the booking is cancelled at least 14 days before midnight of check-in date.

  • 100% penalty (0% refund) if the booking is cancelled less than 14 days before midnight of check-in date.

[
    {
        "type": "BOOKING",
        "unit": "DAYS",
        "offset": 0,
        "cutoffTime": null,
        "penaltyFee": null,
        "refundPercent": 100
    },
    {
        "type": "CHECKIN",
        "unit": "DAYS",
        "offset": -14,
        "cutoffTime": "MIDNIGHT_BEFORE_CHECKIN",
        "penaltyFee": null,
        "refundPercent": 0
    }
]

Payment Policies

These are the payment policies for the supported cancellation policies.

Policy name

Payment Description

Payment Policies

Strict

  • 30% is charged at time of booking (if booking date is more than 35 days from the check-in date). This amount is charged in case of cancellation.

  • The remaining 70% balance is charged 35 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 30 days before check-in with the 30% penalty applied.

  • If booking date is less than 35 days from the check-in date, 100% is charged at time of booking.

  • If the guest cancels between 35 and 30 days before check-in, then the 70% balance payment charged will be refunded.

[
    {
        "unit": "DAYS",
        "offset": 0,
        "percentage": 30,
        "referenceDate": "BOOKING_DATE"
    },
    {
        "unit": "DAYS",
        "offset": -35,
        "percentage": 70,
        "referenceDate": "CHECKIN"
    }
]

Firm

  • Nothing is charged at time of booking (if booking date is more than 35 days from the check-in date).

  • 100% balance payment is charged 35 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 30 days before check-in without any penalty applied.

  • If booking date is less than 35 days from the check-in date, 100% is charged at time of booking.

  • If the guest cancels between 35 and 30 days before check-in, then the 100% balance payment charged will be refunded.

[
    {
        "unit": "DAYS",
        "offset": -35,
        "percentage": 100,
        "referenceDate": "CHECKIN"
    }
]

Moderate

  • Nothing is charged at the time of booking (if booking date is more than 19 days from the check-in date).

  • 100% balance payment is charged 19 days before the check-in date. If the payment is unsuccessful, the guest has 5 additional days to update their payment details. Otherwise, the booking will be cancelled 14 days before check-in without any penalty applied.

  • If booking date is less than 19 days from the check-in date, 100% is charged at time of booking.

  • If the guest cancels between 19 and 14 days before check-in, then the 100% balance payment charged will be refunded.

[
    {
        "unit": "DAYS",
        "offset": -19,
        "percentage": 100,
        "referenceDate": "CHECKIN"
    }
]

Cancellation and Payment Timelines

Below is a visualization of the refund periods and payment policies for each cancellation policy from the time of booking until the check-in date.

The blue rectangles indicate the payment percentage against time in days. The other colored rectangles indicate the penalty percentage on cancellation against time in days.

  • No labels